With any successful business comes the need for good communication and collaboration. Using tools such as business phones, video conferencing, chat/instant messaging, texting, and file sharing/management is a necessity for the functionality of a modern-day business. Having all these features separately is not only more expensive but it can be complicated to patch together.

Unified Communications as a Solution (or UCaaS) brings all these communication and collaboration tools together in one seamless experience for increased productivity and enhanced customer interactions.

An all-in-one cloud communications solution system like Intermedia Unite can save businesses money while also improving business processes, performance, and customer experiences. Benefits of Unite:

Cost Savings

• Allows businesses to cut down on the number of applications and third-party software solutions they use for business communication and have them all in one easy-to-use platform.
• Having an all-in-one cloud communications solution makes supporting a growing remote workforce more feasible and cost-effective.
• Businesses can easily scale up and down as needs change so whether a large or small business—they aren't paying for more than they need.

Increased Productivity and Collaboration Tools

• Keep employees connected with real-time communication options even when they are away from the office.
• Allows both employees and customers to communicate how they want, wherever they are with Desktop and Mobile applications.
• Eliminates repetitive tasks with automated workflows and processes, especially using Unite's industry-leading features such as AI Assistant, business text messaging, meeting transcriptions, and archiving.

Improved Customer Experience

• Businesses can manage customer interactions through different channels (e.g., voice calling, SMS, webchat, email, and WhatsApp), giving customers the choice to reach them the way they prefer.
• Customer-facing employees can easily collaborate with subject matter experts in the organization to quickly resolve customer inquiries.
• Contact Center features that include quality management tools like reporting, analytics, monitoring, evaluations, and surveys along with workforce management tools help ensure a good customer experience.

Increased Security and Compliance

• With Unite, users and their data are protected from any potential data breaches and cyber threats with secure datacenters, a certified security team, encryption, password management, and 2FA all with Triple Shield Security.

Increased Reliability

• Unite comes with a 99.999% financially backed uptime SLA so businesses don't need to worry about downtime.
• Seven years of J.D. Power certification for technical support services.

Retail

• Deliver Superior Customer Service
  • Engage on any channel, by moving between integrated phone calls, chat, SMS, and call center while minimizing transfers and dead ends with IVR.
  • Easily route calls from store to service agents elsewhere for better customer support.
• Maximize Employee Productivity
  • Never miss important calls or texts—plus manage call queues and easily collaborate from the back office to the store floor using our Mobile App.
  • Empower a more flexible, effective, and productive team that communicates anytime, from anywhere, and on any device.
  • Mobile communications allow for easy access to information about products, prices, promotions, and stock levels to immediately respond to common customer queries.
• Improve Operational Efficiency
  • Cloud-based communications platforms give you complete visibility and control over all your phones across all stores, making it easier to manage and service every communication you need.
  • Save money on hardwired phone systems that are expensive to maintain and harder to move.

Education

• Streamlined Communication Tools
  • Mobile communication allows easy access to information about attendance, grades, and schedules to immediately respond to common student or parent queries.
  • Whether assigning homework, scheduling a parent-teacher conference, or running a PTA meeting, your parent, student, administrator, educator, or board member gets the same seamless user experience.
• Student and Staff Productivity Increase
  • Let your teaching staff worry less about the behind-the-scenes admin tasks and more on teaching.
  • Connect from anywhere anytime, with online meetings available for remote classes and easy-to-use collaboration tools such as screen sharing for easier and more productive meetings.
• Privacy Benefits
  • Allow teachers to have the ability to field parent calls, and student meetings, without having to reveal their personal phone numbers.

Healthcare

• Deliver Exceptional Patient Experience
  • Integrated with most major electronic health record (EHR) systems.
  • Rapidly verify patient identification and route calls to the right staff or department.
  • Provide self-service options for finding common information or handling routine tasks using IVRs and intelligent routing.
  • Minimize no-shows, increase medical adherence, and reduce revenue cycle with proactive voicemail, text, or email reminders for appointments, prescription refills, and outstanding bills.
  • Give the patient the choice to communicate how they want, with the ability to move between integrated phone, chat, text, video, call center, and email.
• Maximize Staff Productivity
  • Our integrated cloud communications platform is available virtually anywhere supporting a remote and hybrid workforce, allowing for virtual medical exams and answering calls from home.
  • With Artificial intelligence-enabled communication systems, your staff-patient communications can be automatically transcribed, redacted, and even summarized making future reviews a snap.
• Improve Security, Efficiency, and Compliance
  • Operate with HIPAA-compliant security with our services that are designed to meet the privacy and security requirements for Protected Health Information (PHI).
  • We support compliant data encryption and retention and ensure your records are easily searchable and accessible.
  • Mobile workers are ensured privacy with mobile apps extending business numbers to mobile devices while keeping your team members' personal phone numbers private when they are routing or returning calls.