Product Trainer/Evangelist

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About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About The Role:

Do you get excited about new technology? Are you the first to get the new phone or gadget? Do you learn everything there is to know about your new device or tech gear as soon as you get it home? Do you tell your friends about all of the great aspects of your new tech and convince them to get it too? Do you feel comfortable in front of groups and enjoy teaching and training?  If so, read on!  We may just have the perfect job for you.

Intermedia is looking for our first Product Trainer/Evangelist team member. Our Product Trainer/Evangelist will be an expert in our desktop and mobile apps which support our award-winning Unified Communications and Collaboration services. We are looking for an enthusiastic, smart, driven and passionate evangelist for our apps. The Product Trainer/Evangelist knows everything there is to know about our apps and gets our end-users excited and using the app. The Product Trainer/Evangelist is responsible for successfully training and enabling our customers as well as ensuring both internal and Partner sellers fully understand how to talk about and demonstrate our Apps.

You will help Intermedia’s partners and customer engineers to build the technical expertise that they need to sell, deploy, and support Intermedia’s products. Customer enablement is a critical lever in growing sales, building channel loyalty, and improving the performance of our partners.

Lastly, we are a 1000+ employee strong Unified Communications as a Service (UCaaS) and business cloud company that serves over a million customers with communication and collaboration applications.  We serve small and mid-sized companies with full featured products that are backed by a 99.999% uptime service level agreement and J.D. Power certified technical support. 

What you will be doing:

  • Work cross-functionally to identify, build and maintain new end user training assets to include; videos, emails, in-app and other collateral
  • Deliver live end user training webinars to include; weekly (or more often) Unite user training webinars, weekly (or more often) Elevate user training webinars and scheduled training webinars for large or specific accounts
  • Sell to the Partner, the Intermedia story and earning the mindshare of the Partners internal teams, to include sellers, sales support, sales engineers and support.
  • Manage the logistics for ongoing training and the new Partner onboarding program and events
  • Selling the program to partners and getting permission to help train their end users
  • Become an expert with Intermedia’s core products, tools and processes that affect our Partners
  • Setting and reporting the app adoption metrics for uptake, daily users and reporting progress to goals
  • Define the end user training lifecycle; what do end users get from us first, second, third, what behaviors do we want to promote and drive towards?
  • Proactive customer (admin) outreach to include contacting all new direct and advisor customers within 10 days of onboarding to make sure the admin knows about our apps, our training webinars or schedules live training
  • Perform demos for sales as well as teaching sales best practices for conducting demos
  • Work both independently and collaboratively

What you will bring to the role:

  • Bachelor’s degree or equivalent experience and 4+ years of experience in B2B, Channel, Product Management and/or Partner Sales in tech companies.
  • 1-2 years of sales training  and/or coaching experience
  • Ability to translate complex topics into simple and clear explanations
  • Proven success with self-direction and the ability to work independently but also collaborate and work with your team
  • Ability to communicate effectively (written and verbal) and to build relationships quickly at all levels in an organization
  • Assured and articulate public speaking skills in front of large and diverse technical audiences
  • Acute attention to detail
  • Ability to wear many hats and maintain multiple concurrent projects
  • Great creative thinking and problem solving skills
  • Ability to adapt according to changing business needs
  • Expertise with MS Office applications

Bonus Skills:

  • Experience working with Telecom or Unified Communications companies a major plus!



Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Current Intermedians Future Intermedians