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Support Center
Intermedia support starts here, where you can access the resources you need in the format that works best for you. Please choose between hosted Exchange support, Web hosting support, our extensive Knowledge Base, or choose an option below. For current service status, click here.
Frequently Asked Questions
As well as our 'how to' videos, here are answers to the most common questions:
How do I get started with Outlook/Exchange?
How do I configure Outlook for me and others?
How do I get started with BlackBerry/Good Mobile Messaging?
How do I access Web mail (Outlook Web Access or 'OWA')?
How do I manage my hosted Exchange account settings?
How do I manage anti-virus and anti-spam settings?
How do I let end-users change their email passwords with MyMailboxManager™?
Getting Outlook/Exchange mailboxes connected and set up
How do I set up my Exchange email to work with my own domain
How do I set up Outlook to connect to my Exchange mailbox?
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Configuring Outlook for email, calendars etc.
How can I add an Internet email account to an existing Exchange profile?
How to add another person's mailbox to your Outlook profile
How do I share (let others see) my Outlook folders?
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BlackBerry and Good Mobile activation
How do I enable my BlackBerry using Wireless Enterprise Activation?
How do I enable my Treo or Pocket PC for Good Mobile Messaging?
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Managing your account
What is my 'User Name' and 'Primary Email Address' for my Exchange mailbox?
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Spam and virus filtering
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MyMailboxManager to manage user passwords
How can I access the MyMailboxManager control panel?
What is MyMailboxManager? How does it allow end users to change their passwords?
Exchange Support Videos
Outlook 2007/Entourage
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Frequently Asked Questions
- How can I access HostPilot® Control Panel ?
- How can I access My Mailbox Manager Control Panel ?
- How to connect to my Exchange Server from the Outlook client ?
- What is the URL for Outlook Web Access (OWA) ?
Exchange Resources
Other Source Links
Email Client Resources
MS Outlook Links
MS Entourage 2004 Links:
If you have a specific issue that is not covered in the Knowledge Base, our support staff is available to assist you. To start a support ticket, please log into your customer portal within HostPilot ("Technical Support > Customer Portal >>>") and click 'Submit Request'. Intermedia is committed to providing rapid response times and will work to resolve your issue as quickly as possible.